Shipping policy
SHIPPING POLICY
Last Updated: August 2026
At Novequi, we proudly offer Free Worldwide Shipping on every order.
Processing Time
Orders are typically processed within 1–3 business days.
Processing times may be slightly longer during holidays or peak shopping seasons.
Shipping Time
Estimated delivery:
- Worldwide: 7–10 business days
Delivery estimates begin after order processing has been completed.
Shipping Cost
- Free Shipping Worldwide
- No minimum purchase required.
Order Tracking
Once your order has shipped, you'll receive a confirmation email containing your tracking information.
Tracking updates may require several days before becoming visible.
Customs & Import Duties
International customers may be responsible for customs duties, taxes, or import fees required by their country.
These charges are determined by local customs authorities and are not controlled by Novequi.
Delivery Delays
While we work closely with reliable logistics partners, delays may occasionally occur due to:
- Customs inspections
- Weather conditions
- Transportation disruptions
- National holidays
- High shipping volume
We appreciate your patience should any unexpected delay arise.
Incorrect Shipping Address
Customers are responsible for providing accurate shipping information.
Orders returned because of an incorrect address may require additional shipping arrangements.
Lost Packages
If your tracking information has not updated for an extended period or your package appears lost, please contact our support team.
We'll work directly with the shipping carrier to resolve the issue as quickly as possible.