RETURN & REFUND POLICY

Last Updated: August 2026

At Novequi, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help with a simple and transparent return process.

30-Day Return Policy

We offer a 30-day return window from the date your order is delivered.

To qualify for a return:

• The item must be unused or only lightly tried on.
• The item must be returned in its original condition.
• Original packaging, tags, and accessories should be included whenever possible.
• Proof of purchase or order confirmation is required.

Free Returns

We proudly provide free returns for eligible orders.

If your return request is approved, our support team will provide detailed return instructions.

Please do not send products back without first contacting us.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned unless defective or incorrect:

• Worn or heavily used apparel
• Washed or altered products
• Gift cards
• Clearance or final sale items
• Personalized or custom-made products

Damaged, Incorrect, or Defective Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please include:

• Your order number
• A description of the issue
• Clear photos showing the product and packaging

We'll quickly arrange a replacement or full refund at no additional cost.

Refund Process

Once your returned item is received and inspected, you'll be notified of the outcome.

Approved refunds will be processed to your original payment method.

Depending on your payment provider, refunds may take 5–10 business days to appear.

Shipping charges (if applicable) are refundable only when the return results from our error.

Exchanges

We currently do not offer direct exchanges.

If you'd like another size or style, simply return the original item and place a new order.

Order Cancellation

Orders may be canceled before they enter processing.

Once an order has been processed or shipped, it can no longer be canceled but may be eligible for return after delivery.

Contact

Email: support@novequi.shop